Refund & Return Policy – Catering Affair

At Catering Affair, we aim to ensure your satisfaction with our products. This policy explains how returns and refunds are handled.

1. Eligibility for Returns

• Returns are accepted for unused, undamaged, and unopened products.
• Returns must be requested within 14 days of delivery.

2. How to Request a Return

• Contact our support team via email (info@cateringaffair.co.za) or SMS/Call (+27 689 763 998) to initiate a return.
• Include your Order Number and reason for the return.

3. Return Shipping

• Customers are responsible for shipping costs of standard returns, unless the item is defective or the wrong item was sent.
• Items should be securely packaged to prevent damage during transit.

4. Refunds

• Once the returned item is received and inspected, a refund will be processed to the original payment method.
• Refunds may take 5 days to appear, depending on your bank or payment provider.

5. Exchanges

• Accept exchange for new and slightly used products.

6. Damaged or Defective Items

• If your order arrives damaged or defective, contact us immediately.
• We will arrange a replacement or full refund at no extra cost.

7. Contact Information

For any refund or return inquiries:

Address: 9 Old Pretoria Road, Halfway House, Midrand, Gauteng, South Africa, 2000

SMS / Call: +27 689 763 998

Email: info@cateringaffair.co.za

Registered Business: B2003/082604/23